Terms and Conditions · with Nikoleta

Effective from: 26 September 2026

1. Who we are and what these terms cover

1.1. These terms apply to purchases of products and services on https://www.withnikoleta.com (the "website").

1.2. The seller and service provider is:
WITH NIKOLETA UK LTD, a company registered in England and Wales, company number 15362816, trading as "with Nikoleta"
Address: 3 Wood Row, Throop Road, Bournemouth, BH8 0DN, United Kingdom
Email: [email protected]
("with Nikoleta", "we" or "us")

1.3. "You" means the person who orders a product or service on the website. If you buy as a consumer, you have all the rights the law gives you, and nothing in these terms limits them.

1.4. Our services and programmes are designed for adults (18+).

2. What we offer

2.1. On the website we offer:
a) digital content: recordings, meditations, recordings of Zoom sessions and workshops, online programmes, guides and interactive materials,
b) live online broadcasts and online workshops on a specific date,
c) in-person workshops and events on a specific date and at a specific place,
d) retreats (with or without accommodation and meals),
e) private and group sessions and mentoring,
f) memberships and subscriptions with recurring payments.

2.2. The content, scope, date, place and price of each product or service are set out on its sales page and checkout. This information forms part of the contract.

2.3. Our services are focused on personal growth, self-awareness and spiritual development. They are not medical, psychological, psychotherapeutic, legal or financial care and do not replace it. See section 10.

3. Ordering and the contract

3.1. You place an order by completing the checkout on the website. Before you submit it, you see the final price and can check and correct your details.

3.2. The contract between us is formed when your payment is successful and we send you an email confirming your order. The confirmation contains a summary of your order and a link to these terms.

3.3. When you buy digital content, a user account is created for you on the Kajabi platform, through which you access what you bought. Please keep your login details safe and do not share them.

3.4. The contract is concluded in English. We do not file a separate copy of it; its content is in your confirmation email and in these terms as valid at the time of purchase.

4. Prices and payment

4.1. Prices shown on the website are final. We are not registered for VAT, so no VAT or other charges are added to the price.

4.2. Payment is made through Stripe directly in the checkout. Your card details are processed by Stripe and we never have access to them.

4.3. Instalments: some products can be paid in instalments. The first instalment is taken at purchase and the next ones on the same day of the following months, as shown at checkout. If an instalment remains unpaid after a reminder, we may pause your access until it is paid.

4.4. Subscriptions and memberships: payment is taken automatically at the interval shown at checkout until you cancel. You can cancel at any time in your account or by emailing [email protected]. Cancellation takes effect from the next billing period and you keep access until the end of the period already paid.

5. Delivery

5.1. Digital content is made available immediately after payment through your account or a link in your email.

5.2. For live online broadcasts, workshops and sessions, we email you the link and practical information before the date. Online sessions take place on Zoom.

5.3. For in-person events and retreats, we email you the information about the place, time and programme.

5.4. Technical requirements: for digital content and online sessions you need a device with an up-to-date web browser and a stable internet connection. Some interactive materials save your notes only in your browser on your device. If you clear your browser data, switch devices or use a private window, your notes will not carry over. Where this applies, we always tell you and offer a way to download them.

6. Cancellation rights and refunds

6.1. Full details are on the page Cancellation, Refunds and Disclaimer: https://www.withnikoleta.com/refund-policy. In short:

a) Digital content: before purchase you expressly agree to access starting immediately after payment and acknowledge that you therefore lose your right to cancel within 14 days. Once access has been given, we do not offer refunds.

b) Events, workshops and retreats on a specific date: the 14 day cancellation right does not apply to them by law. We do not offer refunds. You may send someone in your place (section 7).

c) Sessions and mentoring: you have the legal right to cancel within 14 days of purchase. If, at your request, we have started the service within that period, you pay a proportionate amount for what has already been provided. Once the service has been fully provided, the right to cancel ends.

7. Rescheduling, cancellation and replacements

7.1. Private and group sessions can be rescheduled if you email us at least 72 hours before the session. With later notice or if you do not attend, the session is forfeited and not refunded.

7.2. If you cannot attend an event, workshop or retreat, we do not offer a refund. You may send someone in your place. Please email their name and email address to [email protected] before the event starts.

7.3. If we cancel an event, session or retreat, we will offer you a new date. If it does not suit you, we will refund the full amount within 14 days.

8. Faults and complaints

8.1. Digital content and services must match their description and work as stated. If something does not work or does not match the description, you have legal rights: first to a repair or replacement and, if that is not possible, to a price reduction or refund.

8.2. Please send complaints to [email protected], telling us what you bought, when, and what is not working. We will confirm receipt and resolve it without undue delay and within 30 days at the latest.

9. Use of AI tools

We use artificial intelligence tools as a helper for drafting texts, transcripts and organising our work. The content of the programmes, meditations and sessions is created by Nikoleta, who stands behind every word. How AI tools handle personal data is explained in our Privacy Policy.

10. Nature of the services, health and results

10.1. Our programmes, meditations, transmissions and sessions are a space for personal growth and self-awareness. They do not diagnose or treat any physical or mental health condition.

10.2. If you have health concerns, are receiving treatment, take medication or are going through a difficult time mentally, please speak with your doctor or therapist before you begin. Do not drive or operate machinery while listening to meditations or transmissions.

10.3. You are responsible for your own decisions and the steps you take based on our programmes. Results differ from person to person and we cannot guarantee any particular result. The client experiences and testimonials we share are their real, personal experiences and not a promise of the same result.

11. Live sessions, recordings, photos and testimonials

11.1. We may record live online sessions and workshops and make the recording available to participants or offer it as a product. We always tell you at the start of a session when it is being recorded. If you prefer not to appear, you can keep your camera off and change your display name.

11.2. In online sessions we may use Zoom AI Companion for transcripts and summaries. See our Privacy Policy.

11.3. What other participants share in group sessions is confidential. Please do not share it outside the group and do not record sessions yourself.

11.4. Photos and videos from events: we take photos and videos at workshops, retreats and other events (in person and online). We share photos and videos in which you may appear on our website, social media, newsletter and promotional materials. If you do not want to be recognisable in them, please tell us in advance, at the latest at the start of the event, by email to [email protected] or in person. If you change your mind later, write to us and we will stop using the photo or video you appear in and remove it from our channels where possible.

11.5. Testimonials: when you send us your experience, feedback or a testimonial (by email, message, comment or form), we may publish it with your first name and the initial of your surname. If you want your testimonial to be anonymous or not published at all, please tell us in advance, ideally when you send it. We never edit testimonials in a way that changes their meaning and we never publish invented testimonials.

11.6. Please treat others with respect during sessions. If someone repeatedly disrupts a session or behaves abusively, we may remove them from it.

12. Intellectual property and licence

12.1. All materials (recordings, texts, meditations, videos, graphics, programmes and their content) are the copyright work of Nikoleta Zolnerová and WITH NIKOLETA UK LTD, or used under licence.

12.2. Your purchase gives you a personal, non-transferable, non-exclusive licence to use the materials for your own personal use.

12.3. Without our written consent you may not:
a) copy, distribute, sell, publish or share the materials with anyone else,
b) share your login details,
c) record live sessions,
d) upload the materials to artificial intelligence tools or otherwise use them to train AI models,
e) use the materials to run your own courses, sessions or programmes.

12.4. If you seriously breach this section, we may end your access to the materials.

13. Liability

13.1. We are liable to the extent set out by law. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

13.2. We are not responsible for outages or faults of services outside our control (for example an internet outage on your side). If a problem on our side prevents us from providing a service, we will agree an alternative with you.

14. Changes to these terms

We may update these terms. Each purchase is governed by the terms valid at the time of the order. We will email you in advance about any significant change that affects an ongoing subscription or programme.

15. Governing law and disputes

15.1. These terms are governed by the laws of England and Wales. If you are a consumer living in the European Union or elsewhere, you keep the protection given to you by the mandatory laws of your country, and you may also bring a claim in the courts where you live.

15.2. If you are not happy, please write to us first at [email protected]. We can resolve most things quickly and kindly. As a consumer you can also contact the consumer protection authority in your country.

16. Contact

WITH NIKOLETA UK LTD (company number 15362816)
3 Wood Row, Throop Road, Bournemouth, BH8 0DN, United Kingdom
[email protected]